Privacy Policy APE77 — Data Protection Member Privacy Malaysia

When you register and use the APE77 platform, we collect various types of information to ensure our services run smoothly, securely, and in compliance with applicable legal requirements in Malaysia. This data collection is carried out transparently, and you will be informed at every relevant stage.

The following are the main categories of information we collect:

We may also collect additional information you voluntarily provide when communicating with our customer support team, or when you participate in promotions, surveys, or the VIP loyalty programme. All collected information is stored in a secure environment protected to the highest industry standards.

APE77 uses collected personal information solely for lawful and clearly stated purposes. We will not use your data for unrelated purposes without obtaining your prior consent. The following are the primary purposes for which your personal data is used:

• Member account management — Creates, maintains, and manages your ape77 account, including secure login and two-factor identity verification.
• Financial transaction processing — Processes fund deposits and withdrawals accurately and securely, including verification of registered payment methods.
• KYC and AML compliance — Fulfils the Know Your Customer (KYC) and Anti-Money Laundering (AML) legal requirements mandated by regulatory authorities.
• Service communications — Sends important notifications relating to your account, including transaction confirmations, security updates, and relevant promotional information.
• Platform improvements — Analyses aggregated usage patterns to enhance the user experience, improve platform features, and develop new products.
• Fraud prevention and security — Detects and prevents suspicious activity, identity fraud, money laundering, and other security breaches.
• Bonus and promotion management — Verifies your eligibility to receive bonuses, processes promotional claims, and manages your VIP loyalty programme.
• Customer Support — Provides efficient and effective assistance when you reach our support team via live chat or other communication channels.

All data processing activities at ape77 are grounded in a lawful basis, whether that is your consent, contractual necessity, legal obligation, or the platform's legitimate interests in conducting responsible business operations.

APE77 takes the responsibility of protecting your data confidentiality seriously. We will not sell, rent, or trade your personal data to third parties for marketing or commercial gain. However, there are specific circumstances under which we may need to share your information with trusted parties:

Any data disclosure made by ape77 is limited strictly to information that is genuinely necessary (the principle of data minimisation), and we ensure all data recipients adhere to data protection standards equal to or higher than our own.

APE77 continuously invests in world-class cybersecurity infrastructure to ensure every member's personal and financial data is protected at the highest level. The following are the key security layers we employ:

• 256-bit SSL/TLS End-to-End Encryption — All communications between your device and ape77's servers are fully encrypted using the latest TLS 1.3 protocol, ensuring no third party can intercept or read your data.
• Two-factor authentication (2FA) — An additional security layer requiring verification via SMS OTP or an authenticator app before login access or large financial transactions are approved.
• Real-time threat monitoring — Our SIEM (Security Information and Event Management) system continuously monitors for suspicious activity and takes immediate action against any detected threats.
• Role-based access control — Only ape77 staff with a legitimate business need and who have undergone thorough background checks are permitted to access members' personal data, and only to the extent necessary.
• Data Backup and Recovery — Your data is automatically backed up to separate, geographically distributed secure data centres, ensuring service continuity and data recovery under any emergency.
• Regular Penetration Testing — ape77 conducts regular penetration testing by independent cybersecurity firms to identify and patch any vulnerabilities before they can be exploited.

As an ape77 member and an individual protected under Malaysia's data protection laws, you have the following rights regarding your personal data:

To exercise any of the rights above, please contact the ape77 customer support team via the 24/7 live chat available on the platform. We are committed to responding to all privacy-related requests within 14 business days. In complex cases, this period may be extended to up to 30 days, with prior notice to you.

APE77 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand platform usage patterns in aggregate. Cookies are small text files stored on your device when you browse our website.

Types of cookies we use:

• Essential Cookies — Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies — Collects information on how you use the platform (such as most frequently visited pages and time spent) to help us improve our services.
• Functional Cookies — Stores your personal preferences such as language, display settings, and game preferences to deliver a more personalised experience.
• Analytics Cookies — We use analytics tools to understand overall platform traffic patterns and usage. This data is aggregated and cannot be used to identify you personally.

You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the APE77 platform. We recommend keeping essential cookies active to ensure the platform operates optimally.

APE77 retains your personal data only for as long as necessary to fulfil the purpose of collection and to comply with applicable legal requirements. Retention periods vary by data type and compliance requirement:

• Active account data — Retained for the duration your account is active and for a minimum of 5 years after account closure, in line with Malaysia's AML legal requirements.
• Financial Transaction Records — Retained for a minimum of 7 years from the transaction date in accordance with Malaysia's tax and financial legal requirements.
• KYC and identity verification data — Retained for 5 years from the date of last verification or account closure, whichever is later.
• Customer support communication logs — Retained for 2 years for quality assurance and dispute resolution purposes.
• Technical data and access logs — Retained for 90 days for security and technical incident investigation purposes.

Once the retention period has lapsed and there is no legal or operational requirement preventing deletion, your data will be securely erased using data deletion methods that comply with security standards, ensuring the data cannot be recovered or accessed by any party.

APE77 is an online gambling platform strictly restricted to individuals aged 18 years and above. We take child protection responsibilities very seriously and have a zero-tolerance policy against the use of our platform by those under the legal age.

We do not intentionally collect, process, or store any personal data from individuals under the age of 18. Age verification is carried out during registration and through strict KYC procedures to ensure all members meet the minimum age requirement.

If we discover that we have inadvertently collected personal data from someone under the age of 18, we will take immediate steps to:

• Suspending and closing the account in question immediately.
• Deleting all personal data collected from that individual.
• Refunding any deposited funds, where applicable.
• Reporting the incident to the relevant authorities if required.

The ape77 platform may contain references or information relating to third-party services such as game providers, payment processors, and our business partners. This Privacy Policy applies only to information collected and processed directly by ape77.

For any third-party services working with APE77, we ensure they have robust privacy policies and adhere to equivalent data protection standards. However, we are not responsible for the privacy practices or content of those third parties, and we recommend reading their privacy policies separately if needed.

In all cases, APE77 only shares personal data with third parties to the minimum extent necessary and under legally binding data processing agreements, ensuring your data remains properly protected even when processed by other parties.

APE77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or platform service improvements. Whenever an amendment is made, the "Last Updated" date at the top of this policy will be revised to reflect the date of the most recent change.

For significant and material amendments that substantially affect your privacy rights, APE77 will notify you through one or more of the following methods:

• In-platform notifications when you log in to your ape77 account.
• An email notification to your registered email address at least 14 days before the changes take effect.
• A prominent banner or notice displayed on the platform's main page for a reasonable period.

Continued use of the ape77 platform after the effective date of any amendment to the Privacy Policy constitutes your acceptance of the amended policy. If you disagree with the changes made, you have the right to stop using the platform and close your account before the amendment takes effect.